FAQs

How do I purchase?

You can purchase officially through our website www.najmastores.com

Do you ship internationally?

We ship internationally however the rates differ.

What currency can i pay in?

You can purchase in the following currencies (USD, AED, EUR, SAR, KWD, QAR, OMR, GBP, BHD, IQD, THB, JOD, EGP, ZAR, ZMK, UZS, INR).

How can i track my order?

Once your order has been dispatched, you will be contacted by the shipping company for delivery of your package. If you have any other concerns you can always contact the customer service team.

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

What is your return policy?

Najma Stores have a 3-day return policy upon item delivery

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will require the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, a member of our team will be in contact with instructions. Items are first sent back to us for inspection. Without a return request, items would not be accepted.

You can always contact us for any return questions at [email protected]

Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you have received the wrong item so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We will notify you once we’ve received and inspected your return. You will be notified if your item has been approved or not. If approved, you will be automatically refunded to your original payment method.

Please note, it may take some time for your bank or credit card company to process and post the refund too